Think about investing almost $300 within the first full-color Kindle, solely to note a delicate yellow tint on the backside of the display screen that does not appear to go away. This has been a typical statement shared by some new Kindle Colorsoft customers on social media, with responses starting from gentle annoyance to refund requests.
Amazon launched the Kindle Colorsoft just a few weeks in the past, sparking pleasure amongst followers. This new full-color Kindle is very interesting for readers of comics and graphic novels, and even these upgrading from older Kindles can now get pleasure from vibrant, full-color e book covers.
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Although we won’t say for sure, the yellow bar could possibly be a part of a software program drawback, as some customers report that this digital espresso stain wasn’t seen till a current software program replace, so it could actually doubtless be remediated with one other over-the-air replace. ZDNET not too long ago reviewed the Kindle Colorsoft, and Allison Murray, the author presently testing the e-reader, stories she will be able to’t see a yellow tinge on the display screen whereas studying, although it’s noticeable in photos (see above).
If that is solely a software program challenge, it should not cease prospects from shopping for the brand new full-color Kindle. Nonetheless, if the sight of the yellow tinge bothered me sufficient to return a tool due to it, I might maintain off on shopping for a Kindle Colorsoft till the problem was fastened.
“That is extremely noticeable when the system is meant to be evenly lit and coloured like a bit of paper,” a Reddit person wrote in a submit sharing his dissatisfaction with the Kindle Colorsoft. “I contacted Amazon about it and they’re sending a substitute system below guarantee. I’ll see if this new one is any higher, however could also be returning it ultimately and preserving my years previous Paperwhite if this new one is lower than expectations for a $300 system.”
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The mysterious yellow bar is not obviously apparent, but it surely’s sufficient to hassle many customers, which I would not choose after they’ve paid $280 for the system. It is the sort of factor that after you see it, you simply cannot unsee it.
“It is like something, the place it bothers some folks loads and others not. Even when it isn’t an enormous factor, although, I perceive wanting such an costly system to look the way in which it is imagined to,” one other Reddit person commented.
ZDNET contacted Amazon for feedback on this challenge, and a spokesperson acknowledged the issue and clarified that solely “a small quantity” of customers had reported the discoloration points. The corporate is instructing prospects to contact customer support for a substitute or refund, which may point out that that is extra of a {hardware} challenge than a software program one.
“A small variety of prospects have reported a yellow band alongside the underside of the show,” Amazon mentioned. “We take the standard of our merchandise severely—prospects who discover this could attain out to our customer support crew for a substitute or refund, and we’re making the suitable changes to make sure that new gadgets is not going to expertise this challenge shifting ahead.”
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It seems the order for customer support to supply a refund or substitute is new, as some Kindle Colorsoft customers mentioned that that they had points getting a substitute earlier than Amazon issued its newest assertion.
“I acquired my Kindle an hour in the past and observed the yellow stripe instantly. After I open the e book, it stretches to the perimeters as nicely. I contacted the shopper providers and I selected the refund although they did not supply me the choice to alternate,” one other Reddit person added.
Other than a yellow bar on the show, some Kindle Colorsoft customers complain of a crosshatching impact, doubtless because of the E Ink Kaleido 3 colour e-paper expertise. The sort of show overlays a colour filter array onto an ordinary black-and-white e-paper layer, rendering as much as 4,000 colours at 150 ppi decision for colour content material. Black-and-white content material with the Kaleido 3 colour show is rendered at 300 ppi.
